Stomping Ground Herbals does not allow returns or refunds unless an item is defective or we have made a mistake. If there was an issue made on our behalf, please email us with a photo within 14 days of purchase and we will correct the problem immediately. A refund or replacement of the item will happen in 3-5 business days.
Please note, we are not responsible for lost, stolen, damaged, or broken orders. Priority insurance through USPS covers $50 of mistakes made on their behalf and additional insurance can be added to any order.
To file an insurance claim, go to USPS.com and enter your tracking number. The claims process through USPS is quick and easy. Be sure to have a photo of any damage to the box and a photo that shows the shipping label for proof.